CYBER SALE. 10% EXTRA OFF EVERYTHING. USE CODE: CYBER10
LOGIN TO EARN $10 IN VIP POINTS EVERY $100 YOU SPEND.
FREE SHIPPING TO USA & AUSTRALIA ON ORDERS $200+

THE BOWER CLUB: FREQUENTLY ASKED QUESTIONS

 

How do I become a member?
If you do not have a OneTeaspoon account, click here and become a Bower Club member. If you already have a OneTeaspoon account, you are automatically a member. Just remember when you are making a purchase to be logged into your account, so you earn points (aka Bower Dollars).

 

How does the loyalty program work?
When you spend $10 on a purchase online or instore, you will earn 1 Bower Dollar (or point). When you reach an accumulation of 10 (or multiple thereof) Bower Dollars, a credit note will automatically be generated and assigned to your account online and is available for use at the checkout on future purchases. Once your voucher has been generated your points will refresh so only outstanding or new points are visible.

10 Bower Dollars means $10 off your next purchase. For example, when you spend $100 (excluding shipping costs and tax) you will receive 10 Bower Dollars; when you spend $200 (excluding shipping costs and tax) you will receive 20 Bower Dollars and so on.

 

How many Bower Dollars do I have?
To view how many points (Bower Dollars) log into your account in the top right corner of our website and click the heading “My Loyalty Rewards”. Here you can see your points balance and your loyalty reward number once you have accumulated 10 Bower Points.

 

How do I redeem my loyalty rewards?

Once you are ready to make a purchase, simply proceed through the checkout. On the “Payment Details” page you will be able to see your rewards under “Redeem your loyalty reward” box, which you can apply to your purchase.

 

How do I redeem my loyalty rewards instore?

Simply present your either the voucher number to the sales assistant, or alternatively provide a screenshot of your voucher(s) which are visible in your account for us to process.

 

Do my loyalty points expire?
Yes, your points (Bower Dollars) will expire. To check the expiry date, please log into your account and go to “My Loyalty Rewards”. Here you will see your Loyalty Reward Number along with the expiry date.

 

How long does it take for my Bower Dollars to show up in my account?
It takes 24 hours for the points to transfer into your account.

 

What happens if I return an item that has been purchased using loyalty rewards?
You will be issued with a store credit which you can use on your next purchase.