FREE SHIPPING TO USA ON ORDERS OVER $200

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FREE SHIPPING TO USA ON ORDERS OVER $200

SHIPPING + RETURNS

LOCAL SHIPPING INFORMATION

*Free Standard Shipping on U.S. Orders over $200 *excluding taxes and shipping charges

You will receive your order anywhere from 1-6 business days from the date that it is shipped out dependant on the shipping service you select. After your payment is authorized and verified, it can still take up to two days to process your order. This doesn't include weekends or holidays. You will receive a shipping notification email that will notify you of the carrier we've used to ship your order, and the different tracking options available for it.

Unfortunately we cannot deliver to PO Boxes, APO/FPO addresses at this time - we are also unable to ship to customers in the state of New Jersey, USA at present. We suggest using a friend or family members address in another state and have them send the good to you so you don't miss out. We're sorry for the inconvenience. We are also unable to consolidate orders.


Shipping Rates & Delivery

Service

Cost

Delivery Time

Standard Shipping

$9.95

2-6 Business Days

Expedited Shipping

$25.00

2-4 Business Days

Express Shipping 

$29.95

1-3 Business Days


Express Shipping

  • Orders placed for express service before 1:00 PM PST will ship out the same day (excluding holidays and weekends). Please note: at this time Saturday delivery is not available.


RETURNS POLICY

Return Policy

  • We do not provide refunds unless an item is faulty.

  • Subject to the below conditions, if you are not happy with an item you have received, we will issue you with store credit if you return the item to us in the manner set below. 

  • Merchandise must be returned within 30 days of receipt.

  • Merchandise must be unworn and unwashed.

  • Merchandise must have all tags, including attached hangtags.

  • Merchandise must be returned in the original garment bag.

  • All footwear returns must include all tags and shoe bag in its original condition

  • Merchandise bought on sale may be returned for store credit. Store credits on sale items will be credited for the purchase price only. Please note that if you do return your item, discounts are only applicable to orders placed during the sale period and cannot be applied to purchases placed after the sale has finished. 

  • Underwear, bodysuits, bodices and ear pieces cannot be returned.

  • All swimwear returns must have hygiene liners still intact and hangtags attached.


Exchanges

  • We can not provide exchanges at this time but you are welcome to return the item for store credit provided your item meets the terms above.


Hassle-Free Returns

Returns for store credit will be processed free of charge. Original shipping charges are non-refundable. You will be issued store credit via email and is accessable via ‘MY ACCOUNT’

  1. If you have an account, click here to log into your account.

  2. If you don’t have an account and checked out as a guest, click here and enter your order number and last name to find your order.

  3. Once you have found your order, click the "Return This Order" button

  4. Select the order or item(s) you would like to return and indicate the reason for your return. Please note the above returns policies as your return may be rejected to you and store credit not issued if your goods do not comply with the above return requirements.

  5. Choose a return for store credit. Please note that original shipping charges, import duties and taxes are non-refundable.

  6. Await notification as to whether your return has been authorised. You will receive email notification of this with further instructions on completing your return.

  7. If your return has been authorised please send your parcel back to the address below following the same format. Please ensure that you either print a copy of your Return Authorisation email or clearly mark your parcel with your Return Authorisation Number so that we know the parcel is yours when we receive it. We suggest using a trackable shipping service to return your goods. We are not responsible for duties or taxes or any other fees when sending back to us.

  8. You must return your items to the address below within 30 days from the day you received your package. Please write your order # on the outside of the package. You will receive your Store credit once your return has been processed and approved. This may take up to 7 days Unfortunately we cannot refund duties, taxes or shipping charges.

ONEXONETEASPOON RETURNS
7300 WESTSIDE AVE
NORTH BERGEN, NJ 07047
USA


Store Credit

  • Store Credit cannot be transferred to another person or account.

  • Store Credit may be used to purchase gift cards to our store.

  • Any purchase amounts that exceed the value of the Store Credit will require an additional method of payment for the remaining balance due.

  • Store credit expires after 12 months.

  • Store credit is provided in U.S. Dollars.

  • Your use of the Store Credit constitutes your agreement to our Terms of use.

  • To view your Store Credit Balance, log into your ONEXONETEASPOON account. Your Store Credit balance will be displayed on the My Account page.

  • Please see more information regarding Store Credit here


INTERNATIONAL SHIPPING

  • You will receive your order anywhere from 3-7 business days from the date that it is shipped out. After your payment is authorized and verified, it can still take up to two days to process your order. This doesn't include weekends or holidays.
  • We are unable to combine orders at this time.


Delivery Rates & Services

Below are the delivery methods available with estimated arrival time:

ALL COUNTRIES SHIPPING FROM USA (EXCEPT UK & CANADA)

Service

Cost

Delivery Time

Standard Shipping

$29.95

3-7 Business days

UK & CANADA

Service

Cost

Delivery Time

Standard Shipping

$19.95

3-6 Business days

Expedited Shipping

$39.95

2-4 Business days


*Please note that these are estimated delivery times only, therefore ONETEASPOON is not guaranteeing delivery dates.


Countries We Ship To

Afghanistan

Aland Islands (Finland)

Albania

Algeria

American Samoa (USA)

Andorra

Angola

Anguilla (UK)

Antigua and Barbuda

Argentina

Armenia

Aruba (Netherlands)

Austria

Azerbaijan

Bahamas

Bahrain

Bangladesh

Barbados

Belarus

Belgium

Belize

Benin

Bermuda (UK)

Bhutan

Bolivia

Bosnia and Herzegovina

Botswana

Brazil

British Virgin Islands (UK)

Brunei

Bulgaria

Burkina Faso

Burundi

Cambodia

Cameroon

Canada

Cape Verde

Cayman Islands (UK)

Central African Republic

Chad

Chile

China

Colombia

Comoros

Cook Islands (NZ)

Costa Rica

Croatia

Cuba

Cyprus

Czech Republic

Denmark

Djibouti

Dominica

Dominican Republic

Ecuador

Egypt

El Salvador

Equatorial Guinea

Eritrea

Estonia

Ethiopia

Falkland Islands (UK)

Faroe Islands (Denmark)

Federated States of Micronesia

Finland

France

French Guiana (France)

French Polynesia (France)

Gabon

Gambia

Georgia

Germany

Ghana

Gibraltar (UK)

Greece

Greenland (Denmark)

Grenada

Guadeloupe (France)

Guam (USA)

Guatemala

Guernsey (UK)

Guinea

Guinea-Bissau

Guyana

Haiti

Honduras

Hong Kong (China)

Hungary

Iceland

India

Iran

Iraq

Ireland

Isle of Man (UK)

Israel

Italy

Jamaica

Japan

Jersey (UK)

Jordan

Kazakhstan

Kenya

Kiribati

Kuwait

Kyrgyzstan

Laos

Latvia

Lebanon

Lesotho

Liberia

Libya

Liechtenstein

Lithuania

Luxembourg

Macau (China)

Macedonia

Madagascar

Malawi

Mali

Malta

Marshall Islands

Martinique (France)

Mauritania

Mauritius

Mayotte (France)

Mexico

Moldov

Monaco

Mongolia

Montenegro

Montserrat (UK)

Morocco

Mozambique

Namibia

Nauru

Nepal

Netherlands

Nicaragua

Niger

Nigeria

North Korea

Northern Mariana Islands (USA)

Norway

Oman

Pakistan

Palau

Palestine

Panama

Paraguay

Peru

Philippines

Pitcairn Islands (UK)

Poland

Portugal

Puerto Rico

Qatar

Reunion (France)

Romania

Rwanda

Saint Barthelemy (France)

Saint Helena, Ascension and Tristan da Cunha (UK)

Saint Kitts and Nevis

Saint Lucia

Saint Martin (France)

Saint Pierre and Miquelon (France)

Saint Vincent and the Grenadines

San Marino

Sao Tom and Principe

Saudi Arabia

Senegal

Serbia

Seychelles

Sierra Leone

Singapore

Slovakia

Slovenia

Solomon Islands

Somalia

South Korea

Spain

Sri Lanka

Sudan

Suriname

Svalbard and Jan Mayen (Norway)

Swaziland

Sweden

Switzerland

Syria

Taiwan

Tajikistan

Tanzania

Timor-Leste

Togo

Tonga

Trinidad and Tobago

Tunisia

Turkey

Turkmenistan

Turks and Caicos Islands (UK)

Tuvalu

Uganda

Ukraine

United Arab Emirates

United Kingdom

United States Virgin Islands (USA)

Uruguay

Uzbekistan

Vatican City

Venezuela

Wallis and Futuna (France)

Western Sahara

Yemen

Zambia

Zimbabwe


Delivery

  • UPS will deliver your order. If you are not home they will leave a notice card for you to advise delivery options. Please follow instructions on the notice card. Your signature will be required upon delivery.


Taxes and Duties

  • All applicable customs and import duties and fees will not be charged by OneTeaspoon. Some countries may require additional fees paid Collect on Delivery (COD), please contact your local customs office for more detailed information on the charges that may be incurred. These fees are paid to the local carrier and are not collected by Australia.
  • Although charges are not always incurred, customs authorities require that we state the value of your order directly on your order for assessment. Payment of any duties and taxes is the responsibility of the recipient and these fees are collected at the time of delivery, these charges are non-refundable by OneTeaspoon. More information can be obtained by contacting your local customs office. Customs agents have the right to release or deny release of your order, and in unusual cases may delay delivery.


Currency Conversions

  • All prices listed on our site are in US dollars, and charged to your credit card in US dollars. The bank that has issued your credit card determines the exact exchange rate at the time of purchase. To get an estimate of the current rate visitXE.com - Foreign Exchange Rate Calculator 


Returns

  • Please refer to our returns policy for further information on how to return your item if you live outside of the United States.

PAYMENT & ORDERING

  • We accept Visa and MasterCard credit card payments. We do not accept personal checks, money orders or direct bank transfers. Your account is charged once you click Complete Order at the check out.
  • We take all reasonable steps to verify that the orders placed and payment details provided are legitimate. As such we have the right to cancel and refund your order if you do not fulfil the requirements of our online credit card verification. In such scenarios we will notify you via email or phone using the details you have provided.


Using Store Credit

  • To use a store credit, sign into your ONEXONETEASPOON account; you will see your store credit on the "My Account" page. Upon checking out, the store credit will automatically be deducted from your total.  If you do not use the entire store credit the balance will go back into your ONEXONETEASPOON account to be used on future purchases.


Size & Measurement Charts


Adding Items to Your Shopping Cart

  • When viewing an item on the product detail page or Quick view, you can add an item to your cart by simply selecting the colour, your size and specifying quantity needed.  Then, to add the item to your cart, you will simply click the "Add To Cart" button. 


Placing an Order

After you have added an item to your cart, you will be prompted to review your cart.  Here you can review all the items in your cart and update quantities, remove items or return to the product detail page.  Once you have reviewed the items in your cart, you can either continue shopping or proceed to the checkout and place your order. 

Check Out

  • Step 1 
    By clicking the "Proceed to Checkout" button in your cart, you will be asked to either sign-in to your account or you can use the one step checkout if you do not have an account. We advise creating an account, as you will be able to track orders and returns and keep track of your purchasing.

  • Step 2 
    If you do not have an account, you will be asked to enter your billing address information.  If paying by credit card, you will need to make sure that this billing address matches exactly what the credit card company has on file. If your billing address is the same as your ship to address, you may proceed to the next step.  Or, you may edit your shipping address to a different address by clicking edit.

  • Step 3 
    Next choose which shipping method you would like to use for delivery. 

  • Step 4 
    To complete your order, simply confirm by reviewing the order totals and entering in your payment information.  We accept Visa & MasterCard credit card payments. Then click the "Complete Order" button.  Upon completion you will be given an order number and you will receive an email confirmation of your order details. 

 
Verification and Shipping

  • When placing your order please ensure all your details are correct as your order will not be processed if details do not match bank records etc.
  • We take all reasonable steps to verify that the orders placed and payment details provided are legitimate. As such we have the right to cancel and refund your order if you do not fulfil the requirements of our online credit card verification. In such scenarios we will notify you via email or phone using the details you have provided.
  • We are unable to combine orders at this time.

Tracking Your Order

  • If you have an account you can check the status of your order at anytime by logging into your account and clicking “View Order Status”.   If your order states “Awaiting Fulfillment”, your order has been received and is being processed by our warehouse.  If your order has “Shipped”, you will see a delivery tracking number.
  • If you do not have an account, please contact our customer service team. We will be happy to provide you with your order status or tracking information.  To better help us assist you, please have your order number and last name on the order ready.


Add Items to an Order You Just Placed

  • Unfortunately we cannot add items to an existing order at this time.


Cancelling Your Order

  • Once your order has been placed we are unable to make any changes. However if you wish to cancel your order, please contact us immediately. We will be unable to cancel your order if it has already been processed by our warehouse.  Contact our customer service team.