ONETEASPOON FAQ

Store Credits, Coupon Codes & Gift Cards

How do I use my Store Credit

Click here for detailed information on how to check out using store credit.

My Welcome Voucher isn't working

You must be logged in to your account to use your Welcome Voucher. If you are logged in and still having trouble, please reach out to Customer Care.

My promo code says it's invalid

If you have a Gift Card, please choose "Gift Card" as a payment option in the final stage of checkout and enter your unique Gift Card code. The amount on your Gift Card will be used against your order. If your items total more than your Gift Card balance you will be prompted to pay the difference using other available payment methods.

How do I receive my gift card

Once the sale of the card has gone through, the receiver will be emailed the gift card.

Returns

How can I return my order

Easy! Click here for everything you need to know.

Do you offer refunds

We are unable to provide refunds for incorrect choice or change of mind purchases, so you will receive a Store Credit that can be used both online and in-store. Store credits are valid for 3 years from date of issue.

Can I exchange my items

We can't offer exchanges online however you are always welcome to exchange your item in one of our stores, to find the closest one to you click here. If you don't live near one of our stores, please send your item(s) to us and we will process your return as soon as we have it.

CONTACT US

Can't find the answer to our question? We're here to help! If you were unable to find what you're looking for please get in touch with our online customer care on the below details.

Customer Care:

Please click here to get in touch with our Customer Care team. We aim to have an answer to your enquiry within 2-3 business days, though during sale periods it may take a little longer. We appreciate your patience.

Alternately, you can use Live Chat when a Customer Care agent is available.

Please note that as One Teaspoon HQ is located currently in Sydney, Australia, all emails will be responded to within AST during business hours, Monday to Friday. We are closed on Australian Public Holidays.