Returns

ONE TEASPOON RETURNS POLICY

THE BASICS

We accept change of mind returns for a Store Credit Gift Card (valid for 12 months) if returned within 30 days of purchase.

We offer full refunds only for faulty, damaged, or incorrectly sent items.

TO BE ELIGIBLE FOR RETURN:

✔ Return within 30 days of your purchase date
✔ Item was not marked “Final Sale” or “Non-Returnable” (unless faulty)
✔ Original packaging included (dust bags, shoe boxes, jewellery packaging – no need for clear plastic)
✔ Unworn, unused, and original tags attached
✔ Hygiene-sealed items (swimwear) must have the seal intact

IN-STORE VS ONLINE PURCHASES

Online orders: Follow the steps below to return.
Return in-store only with proof of purchase.

ITEMS EXCLUDED FROM RETURNS (UNLESS FAULTY):

Final Sale items
Swimwear missing hygiene stickers
Earrings
Underwear & hair accessories

All exclusions are clearly noted on product pages.

WHAT YOU’LL RECEIVE

Change of mind / incorrect size: Store Credit Gift Card (valid 12 months)
Faulty / incorrect item: Full refund to your original payment method

Shipping fees are non-refundable unless order was faulty/damaged.
We do not offer exchanges.

STORE CREDIT GIFT CARD INFO

Issued via email in AUD (converted from your local currency).
Valid for 12 months and usable globally.
When redeemed, currency conversions are live and set by Global-e
Store Credit Gift Card value is for product value only (not shipping/duties/taxes).

HOW TO RETURN

AUSTRALIA

Use our Australia Post Returns Portal to generate your label.
Drop your parcel at your local Post Office or red post box.

USA & NEW ZEALAND

Use our DHL Express Returns Portal to generate a pre-paid label.
Drop off at DHL or schedule a pickup.
Return shipping cost is deducted from your Store Credit Gift Card value.

REST OF WORLD

Use our DHL Express Returns Portal if available in your region. Fees vary by region and are also deducted from Store Credit Gift Card value where applicable.
Otherwise, return via your preferred postal service to:
One Teaspoon Returns
Order #_____
8 Powells Road, Brookvale
NSW Australia 2100

IMPORTANT:
When using the DHL Express Returns Portal, please include your order number with a # symbol (e.g., #12345) in the ORDER ID field.

RETURN FEES

Country	Return Rates
Australia	Self-paid via AusPost Portal
New Zealand	NZD $30 (deducted from Store Credit)
USA	USD $20 (deducted from Store Credit)
Rest of World	DHL pre-paid fee (price varies and only if available in your region, deducted from Store Credit if used) or self-paid postage